Frequently Asked Questions
What are your business hours?
Our offices are open Monday through Friday, 8:00 am to 5:00 pm Mountain Standard Time.
What if I do not have an account and I want to order from you?
You can setup an account by using the appropriate forms in the "Download Forms" link on the homepage of our website. If you don't want to set up an account you must prepay for the merchandise and freight. Your personal check will be held for 6-8 business days to clear before the order is sent. Credit cards, cashiers checks, money orders, and wire transfers will be accepted and those orders will ship as soon as possible after payment is received by our Corporate Offices.
What happens if some of my items are backordered?
We will keep your backordered items on file and when we receive the items into our stock, we will call you and make sure you would still like them to ship. If you do not want us to keep backorders open for your company just let us know at the time you place your order.
Who can order from LibertyWare LLC?
LibertyWare is dedicated to serving the food service industry and as such we cannot sell to any end user. Please contact us if you need are not a distributor and need help finding a distributor in your area.
What is the procedure for returning merchandise to your company?
Returned merchandise will not be accepted without written authorization and an assigned Return Merchandise Number (RMA). An authorized return must be prepaid and is subject to inspection and a 25% restocking charge. Returns must be made within 6 months from original date of sale. Merchandise must be returned in original shipping cartons in full cases. No returns accepted of discontinued or custom merchandise.
Do you handle Custom or special orders?
Custom or special orders are welcomed but have special specifications. A cancellation fee of 30% will apply to all canceled orders for custom merchandise. To order custom merchandise, please call LibertyWare and customer service will direct you to the Custom Order Department.
What is your minimum order charge?
Orders that are less than $100.00 net will be charged a $10.00 handling and packing fee.
What is your prepaid freight amount?
$1,800.00 US Dollars to single locations within the Continental United States.
How long after I place my purchase order can I expect my order to ship?
Orders are shipped within 1-2 days on a first come, first serve basis.
How do I handle a shipment if there is freight damage in transit?
Damage to merchandise that occurs in transit is the responsibility of the shipping company. The consignee must sign for individual pieces and note any damage upon receipt of the product. In the event the consignee fails to note shortages or damages on any shipment, the consignee then assumes the responsibility of damage for the shipping company. LibertyWare will gladly assist in filing freight claims on any freight damaged LibertyWare shipment as long as these instructions are followed explicitly.
How much will my freight cost be?
All orders are weighed after merchandise is pulled and we will ship your order with the most economical of our approved carriers. Freight is rated on a daily basis.
Can my purchase order be drop shipped to my customer?
We gladly ship to any location within the Continental United States as long as complete address is provided. No PO Boxes will be accepted.
Are there any charges to drop ship an order?
No! Drop shipments will be shipped with no additional charges except for the ones specified in our Terms and Conditions outlining the re-packing or small handling fees.
Do you have any broken case charges?
No. We do not charge for broken cases but glass salt and pepper shakers and ceramic dinnerware must be purchased in full cases to minimize shipping and handling risks.
Where does your merchandise ship from?
Merchandise ships from our warehouse in Clearfield, Utah.
How do I acquire a login on your website?
Please contact us to set up your account login and password.